Menu
HealthCare.gov deploys new queuing feature on busy Monday

HealthCare.gov deploys new queuing feature on busy Monday

The website launches a new user queue after performance lags with about 35,000 users

HealthCare.gov, the U.S. government's insurance-shopping website, had to deploy a user queuing feature Monday because of heavy traffic, just days after the U.S. Department of Health and Human Services announced the troubled site was working well for a majority of users.

HHS officials announced Sunday that the tech team working on the site had met its deadline of having HealthCare.gov function well for a majority of users, and the site was able to handle 50,000 concurrent users. But the site's team decided to launch the queuing feature about 10 a.m. Monday EST, with about 35,000 concurrent users, said Julie Bataille, communications director for the HHS Centers for Medicare and Medicaid Services.

Page response time for the site was about two seconds at the time the team launched the queuing system, Bataille said, when page response time has generally been below one second in recent weeks. Page error rates were around .9 percent at the time, when the error rate has been in the .75 range in recent weeks, she said.

The site's team launched the queuing feature "in order to manage demand and ensure a smooth user experience for users in the system," Bataille said. The decision to launch the queuing feature "was the team's determine in real time of what needed to occur in order to ensure the optimal user experience."

Bataille said she couldn't give an average wait time in the queue because it fluctuates with website use.

The queuing system, announced by CMS last month, is meant to give users educational information about insurance plans while they wait or send them email messages advising a better time to come back to the site.

Between midnight and noon Eastern Time, HealthCare.gov had gotten about 375,000 visitors, about double the traffic during a typical Monday during those hours, Bataille said. HHS officials said they expect the site to handle about 800,000 visitors a day after recent fixes.

HealthCare.gov Monday rolled out an improved window-shopping feature that gives users more detailed information about insurance plans they're considering, including what hospitals and doctors are in the plans' networks, Bataille said.

The tech team working the site has also found and fixed a bug that was causing incorrect customer information to be sent on the site's back end to insurers, Bataille said. The majority of the 834 EDI transmission errors should now be fixed, she said.

Grant Gross covers technology and telecom policy in the U.S. government for The IDG News Service. Follow Grant on Twitter at GrantGross. Grant's email address is grant_gross@idg.com.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Government use of ITJulie BatailleU.S. Department of Health and Human ServicesHealthcare.govhealth caregovernmentindustry verticalsinternet

Featured

Slideshows

Educating from the epicentre - Why distributors are the pulse checkers of the channel

Educating from the epicentre - Why distributors are the pulse checkers of the channel

​As the channel changes and industry voices deepen, the need for clarity and insight heightens. Market misconceptions talk of an “under pressure” distribution space, with competitors in that fateful “race for relevance” across New Zealand. Amidst the cliched assumptions however, distribution is once again showing its strength, as a force to be listened to, rather than questioned. Traditionally, the role was born out of a need for vendors and resellers to find one another, acting as a bridge between the testing lab and the marketplace. Yet despite new technologies and business approaches shaking the channel to its very core, distributors remain tied to the epicentre - providing the voice of reason amidst a seismic industry shift. In looking across both sides of the vendor and partner fences, the middle concept of the three-tier chain remains centrally placed to understand the metrics of two differing worlds, as the continual pulse checkers of the local channel. This exclusive Reseller News Roundtable, in association with Dicker Data and rhipe, examined the pivotal role of distribution in understanding the health of the channel, educating from the epicentre as the market transforms at a rapid rate.

Educating from the epicentre - Why distributors are the pulse checkers of the channel
Kiwi channel reunites as After Hours kicks off 2017

Kiwi channel reunites as After Hours kicks off 2017

After Hours made a welcome return to the channel social calendar last night, with a bumper crowd of distributors, vendors and resellers descending on The Jefferson in Auckland to kickstart 2017. Photos by Maria Stefina.

Kiwi channel reunites as After Hours kicks off 2017
Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow Electronics introduced Tenable Network Security to local resellers in Sydney last week, officially launching the distributor's latest security partnership across Australia and New Zealand. Representing the first direct distribution agreement locally for Tenable specifically, the deal sees Arrow deliver security solutions directly to mid-market and enterprise channel partners on both sides of the Tasman.

Arrow exclusively introduces Tenable Network Security to A/NZ channel
Show Comments