Menu
NZ MSP solution on verge of global debut in Florida

NZ MSP solution on verge of global debut in Florida

Stella will be launched at Connectwise IT Nation, backed by 10,000 NZ users and US interest

New Zealand-developed, Cloud-based knowledge management and collaboration solution for IT managed services providers (MSPs), Stella, will make its global debut on November 13 at the Connectwise IT Nation conference in Orlando, Florida.

Stella was developed by NZ managed services provider (MSP), CodeBlue. It has since spun off to become its own company on the back of a deployment phase which has seen it being used to help support more than 10,000 CodeBlue customers in NZ alone.

According to Stella co-founder and executive director, Ken Davis, the solution has also generated strong interest in the US market, with two pilot sites signed up after one visit.

“Stella delivers four key things that MSPs really need,” Davis said. “That’s site documentation with full version control, a client-specific knowledge base engine, a customer self-service portal, and a very sophisticated and effective reporting and business intelligence (BI) solution for customers.”

Davis claims Stella’s strong and immediate uptake is a result of its simplicity, eliminating issues behind tedious documentation processes, and resulting in first call service desk resolution of more than 80 per cent.

“From customer onboarding with initial system review, quarterly update reviews, roadmaps and strategic planning based on up-to-date historical performance data. You name it, Stella enables it.”

Davis has marked Stella as ‘ready to ship’, and is supported by a full-time development team of five in addition to sales and management staff.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags documentationmanagementmanaged services provider (MSP)Cloudreportingcollaborationchannel

Featured

Slideshows

Examining the changing job scene in the Kiwi channel

Examining the changing job scene in the Kiwi channel

Typically, the New Year brings new opportunities for personnel within the Kiwi channel. 2017 started no differently, with a host of appointments, departures and reshuffles across vendor, distributor and reseller businesses. As a result, the job scene across New Zealand has changed - here’s a run down of who is working where in the year ahead…

Examining the changing job scene in the Kiwi channel
​What are the top 10 tech trends for New Zealand in 2017?

​What are the top 10 tech trends for New Zealand in 2017?

Digital Transformation (DX) has been a critical topic for business over the last few years and IDC is now predicting a step change as DX reaches macroeconomic levels. By 2020 a DX economy will emerge and it will become the core of what New Zealand industries focus on. From the board level through to the C-Suite, Kiwi organisations must be prepared to think and act digital when the DX economy emerges in 2017.

​What are the top 10 tech trends for New Zealand in 2017?
Top 15 Kiwi tech storylines to follow in 2017

Top 15 Kiwi tech storylines to follow in 2017

​The New Year brings the usual new round of humdrum technology predictions, glaringly general, unashamedly safe and perpetually predictable. But while the industry no longer sees value in “cloud is now the norm” type projections, value can be found in following developments of the year previous, analysing behaviours and patterns to formulate a plan for the 12 months ahead. Consequently, here’s the top Kiwi tech storylines to follow in 2017...

Top 15 Kiwi tech storylines to follow in 2017
Show Comments