Menu
Microsoft: Windows RT 8.1 update glitch affects only Surface RT tablets

Microsoft: Windows RT 8.1 update glitch affects only Surface RT tablets

The OS update remains unavailable from the Windows Store

Microsoft's Windows 8 woes continue, as the 8.1 OS update for Windows RT remains offline days after technical problems forced the vendor to pull it from the Windows Store.

On Monday, Microsoft said it has determined that the problem only affects Surface RT tablets, which ironically are designed and made by the company.

The issue has affected less than one out of every 1,000 Surface RT customers, or under 0.1 percent, a company spokesman said via email.

Still, "improving their experience and ensuring their systems are fully operable as quickly as possible is our number one priority," he said.

Microsoft posted recovery files on its website for affected users to download. The Web page also includes detailed installation instructions.

However, Microsoft hasn't restored the update to the online store, so it's for now off-limits to all users of the OS.

"We continue to work towards making the Windows RT 8.1 update available in the Windows Store again and apologize for any inconvenience. Further updates will be provided as they become available," the spokesman said.

Those affected by the bug are unable to launch Windows after downloading the update. They get an alarming error message that says the PC needs to be repaired and that the Boot Configuration Data file is missing some required information, along with an error code.

Windows RT is the Windows 8 version designed for devices that run on ARM chips. While both versions of the OS have failed to meet sales and customer expectations, Windows RT has been the hardest hit, losing the support of many tablet makers.

Most criticisms leveled at Windows 8 for x86 machines and Windows RT have centered on the new Modern user interface, which is based on tile icons and optimized for touchscreens. Windows 8 started shipping about a year ago.

Microsoft has high expectations for the 8.1 update, which it hopes will improve the perception and adoption of the OS among both consumers and business customers. The 8.1 update for Windows 8 and Windows RT 8 was launched with great fanfare on Thursday.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Windows 8MicrosoftWindowshardware systemstabletssoftwareoperating systems

Featured

Slideshows

Reseller News launches inaugural Hall of Fame lunch

Reseller News launches inaugural Hall of Fame lunch

Reseller News welcomed 2015 and 2016 inductees - Darryl Swann, Dave Rosenberg, Gary Bigwood, Keith Watson, Mike Hill and Scott Green - to the inaugural Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed how the channel can collectively work together to benefit New Zealand, the Kiwi skills shortage and the future of the industry. Photos by Maria Stefina.

Reseller News launches inaugural Hall of Fame lunch
Educating from the epicentre - Why distributors are the pulse checkers of the channel

Educating from the epicentre - Why distributors are the pulse checkers of the channel

​As the channel changes and industry voices deepen, the need for clarity and insight heightens. Market misconceptions talk of an “under pressure” distribution space, with competitors in that fateful “race for relevance” across New Zealand. Amidst the cliched assumptions however, distribution is once again showing its strength, as a force to be listened to, rather than questioned. Traditionally, the role was born out of a need for vendors and resellers to find one another, acting as a bridge between the testing lab and the marketplace. Yet despite new technologies and business approaches shaking the channel to its very core, distributors remain tied to the epicentre - providing the voice of reason amidst a seismic industry shift. In looking across both sides of the vendor and partner fences, the middle concept of the three-tier chain remains centrally placed to understand the metrics of two differing worlds, as the continual pulse checkers of the local channel. This exclusive Reseller News Roundtable, in association with Dicker Data and rhipe, examined the pivotal role of distribution in understanding the health of the channel, educating from the epicentre as the market transforms at a rapid rate.

Educating from the epicentre - Why distributors are the pulse checkers of the channel
Kiwi channel reunites as After Hours kicks off 2017

Kiwi channel reunites as After Hours kicks off 2017

After Hours made a welcome return to the channel social calendar last night, with a bumper crowd of distributors, vendors and resellers descending on The Jefferson in Auckland to kickstart 2017. Photos by Maria Stefina.

Kiwi channel reunites as After Hours kicks off 2017
Show Comments