Conflict management and dispute resolution company, Dispute Resolution Services (DRSL), has selected Resolve Software Group’s CloudBase software to implement a business-critical hosted Dynamic Case Management (DCM) solution.
Hosted in NZ, the solution will provide end-to-end management of disputes between organisations and the people with whom they come into contact.
DRSL said CloudBase was chosen because it is an innovative, patented, Cloud-native, platform-as-a-services (PaaS) solution for DCM. It combines all input (physical, electronic, audio, video) with collaboration (peers, customers, regulatory, experts) and technology (office, ECM, CRM, BPM, transactional) into milestone, business rule and meta data-driven tasks.
DRSL also believes CloudBase will provide is with the flexibility and scalability to allow it to adjust as the company grows or clients’ needs change.
The implementation of CloudBase is expected to allow DRSL to accomplish its goal of realising an electronic work management model, moving away from its existing paper-heavy processes.
It will also support a national model for automated work assignment and distribution, where all cases move into a central pool and are then allocated to staff based on availability, workload and skills.
Applicants and representatives will be able to access resolution services, submit and receive information, view case information, respond to schedule requests, and interact with DRSL via a web portal.