Menu
DRSL builds solution using Resolve software

DRSL builds solution using Resolve software

CloudBase to allow DRSL to utilise electronic work management model for automation

Conflict management and dispute resolution company, Dispute Resolution Services (DRSL), has selected Resolve Software Group’s CloudBase software to implement a business-critical hosted Dynamic Case Management (DCM) solution.

Hosted in NZ, the solution will provide end-to-end management of disputes between organisations and the people with whom they come into contact.

DRSL said CloudBase was chosen because it is an innovative, patented, Cloud-native, platform-as-a-services (PaaS) solution for DCM. It combines all input (physical, electronic, audio, video) with collaboration (peers, customers, regulatory, experts) and technology (office, ECM, CRM, BPM, transactional) into milestone, business rule and meta data-driven tasks.

DRSL also believes CloudBase will provide is with the flexibility and scalability to allow it to adjust as the company grows or clients’ needs change.

The implementation of CloudBase is expected to allow DRSL to accomplish its goal of realising an electronic work management model, moving away from its existing paper-heavy processes.

It will also support a national model for automated work assignment and distribution, where all cases move into a central pool and are then allocated to staff based on availability, workload and skills.

Applicants and representatives will be able to access resolution services, submit and receive information, view case information, respond to schedule requests, and interact with DRSL via a web portal.

Subscribe here for up-to-date channel news

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Dispute Resolution ServicesDynamic Case ManagementpartnershipsoftwareDRSLresolve

Featured

Slideshows

StorageCraft celebrates high achievers at its inaugural A/NZ Partner Awards

StorageCraft celebrates high achievers at its inaugural A/NZ Partner Awards

Revealed at a glitzy bash in Sydney at the Ivy Penthouse, the first StorageCraft Partner Awards locally saw the vendor honour its top-performing partners with ASI Solutions, SMBiT Pro, Webroot, ACA Pacific and Soft Solutions New Zealand taking home the top awards. Photos by Maria Stefina.

StorageCraft celebrates high achievers at its inaugural A/NZ Partner Awards
Kiwi resellers make a splash on Synnex and Lenovo RotoVegas road trip

Kiwi resellers make a splash on Synnex and Lenovo RotoVegas road trip

​Synnex and Lenovo hosted 18 resellers for an action-packed weekend adventure in RotoVegas, taking in white water rafting on the Kaituna River, as well as quad biking and dinner at Stratosfare​, overlooking Lake Rotorua at the top of Mount Ngongotaha​. Photos by Synnex.

Kiwi resellers make a splash on Synnex and Lenovo RotoVegas road trip
Show Comments