FrontRange has announced the release of Heat 2013, the updated version of the service management solution designed to simultaneously support on-premise, multi-tenant cloud and/or hybrid deployments from a single, unified platform.
The 2013 version includes a new user interface, the ability to post messages directly to specified service teams, through the use of the new Social Groups, and My Watch List, a feature which provides one-click access to recent work or accessed items to improve service analyst's productivity. The new capabilities also include Cloud Connect, a customisable UI, new web services APIs, IE 10 support and language localisation, with German, Dutch and Portuguese now supported, in addition to English, French and Spanish.
To help customers easily migrate to and/or from a cloud or on-premise deployment, Heat 2013 features a configuration management tool for simplified setup.
"FrontRange is committed to rapid and ongoing innovation and the development of our Hybrid platform is another example of how our product development roadmap responds to current industry trends and customer needs," says FrontRange CTO, Udo Waibel. "Heat allows customer application configurations to seamlessly migrate between cloud and/or on-premise delivery to provide customers the flexibility of choice, advanced capabilities and complete end-to-end service management offerings."
Heat 2013 will be generally available from the end of May.